Billing Terms and Conditions

Last Updated: May 30, 2026

These Billing Terms and Conditions govern all payments, charges, billing, and transaction-related obligations between you (“Customer,” “you,” or “your”) and Fig and willow Official (“we,” “us,” or “our,” figandwillowofficial.com) for all products purchased via our website. By placing an order, you agree to be bound by these terms.

1. Acceptance of Terms

By submitting an order, you acknowledge that you have read, understood, and agree to comply with these Billing Terms and Conditions, together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy. We reserve the right to update these terms without prior notice; continued use of our website constitutes acceptance of revised terms.

2. Pricing & Taxes

All product prices listed on our website are in United States Dollars (USD) and are valid at the time of order placement. Prices are exclusive of shipping fees, handling charges, and all applicable federal, state, and local taxes. We are required to collect sales tax based on applicable U.S. state and local tax laws where we have a legal obligation to do so. Tax amounts are calculated at checkout based on your shipping address and displayed before you finalize payment.

3. Accepted Payment Methods

We accept the following payment methods for all orders:
  • Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
  • Other secure online payment processors as displayed on our checkout page

    All payments must be made in full at the time of order submission. We do not offer partial payments, layaway, or installment plans for consumer orders.

4. Payment Authorization & Processing

By providing payment details, you authorize us and our third-party payment processors to charge the total order amount (including product price, shipping, taxes, and fees) to your selected payment method. We reserve the right to cancel or refuse any order if payment is declined, unauthorized, suspected of fraud, or cannot be verified. Orders are processed only after successful payment authorization.

5. Order Confirmation & Billing

Once payment is successfully processed, you will receive an order confirmation email at the address you provided, containing your order number, item details, total amount charged, and billing/shipping information. This email serves as your official receipt. We maintain accurate billing records for all transactions.

6. Currency & Conversion

All transactions are processed solely in USD. We do not support currency conversion or foreign currency payments. Any currency conversion fees charged by your card issuer or bank are your sole responsibility; we do not receive or retain these fees.

7. Billing Errors & Discrepancies

If you believe a billing error, unauthorized charge, or discrepancy has occurred, you must notify us immediately via email at support@figandwillowofficial.com with your order number, date of charge, and details of the issue. We will investigate and resolve valid billing errors within a reasonable timeframe. Failure to notify us within 30 days of the transaction date will constitute acceptance of the charge as accurate.

8. Chargebacks & Disputes

You agree to first contact us to resolve any payment dispute before initiating a chargeback with your payment provider. Unauthorized or improper chargebacks may result in account restrictions, order cancellation, and refusal of future purchases. We will provide evidence of completed order and payment processing to defend against invalid chargebacks.

9. Refund Processing

Refunds are governed solely by our Return and Refund Policy. Approved refunds will be issued to the original payment method used for the order. Processing times for refunds depend on your payment provider: typically 5–10 business days for credit/debit cards, and longer for some banks or payment services. We are not responsible for delays caused by third-party payment processors.

10. Modification of Charges

We reserve the right to correct pricing errors, technical glitches, or incorrect charges even after payment has been processed. If an error is identified, we will notify you promptly and either refund the difference or adjust the charge as appropriate.

11. Contact for Billing Inquiries

For all billing-related questions, please contact us:

Email: support@figandwillowofficial.com

Address: 1329 Croatan Dr NW Calabash NC 28467

Phone: +1 910-393-0115

Operating Hours: Monday–Friday 9:00 AM–5:00 PM ET; closed weekends and public holidays. Inquiries received outside business hours will be addressed on the next business day.