Return and Refund Policy

Last Updated: May 30, 2026

This Return and Refund Policy applies to all products purchased from Lakeside Urban Studio via www.lakesideurbanstudio.us. By placing an order, you agree to abide by the terms below. This policy defines the rules for returns, exchanges, refunds, eligibility, procedures and related fees.

1. General Return Eligibility

1.1 Return Timeframe

You may request a return for eligible products within 30 calendar days from the date you receive your order delivery. Any return request submitted after the 30-day window will not be accepted, unless otherwise required by applicable laws.

1.2 Eligible Products

  • Unused, unopened, unwashed and undamaged candle products with original packaging, labels and accessories intact.
  • Products received with manufacturing defects, damage during transit, incorrect items or quantity errors delivered by us.

1.3 Non-Returnable Items

The following items are not eligible for return or refund for hygiene and safety reasons:
  • Opened, lit, partially used or damaged candles
  • Customized, personalized or special order products
  • Clearance, final sale and promotional discounted items marked as “Final Sale” on product pages
  • Gift cards and digital products

2. Return Process

  1. Submit a Return Request: Before sending back any items, you must contact our customer support to apply for a Return Merchandise Authorization (RMA) number. Please provide your order number, full name, reason for return and product photos if required. Do not return goods without an RMA number.
  2. Wait for Confirmation: Our team will review your request within 1-2 business days and send you return instructions, including return address and shipping guidelines via email.
  3. Package and Ship: Carefully repackage the products with original packaging to avoid damage during return transit. Write your RMA number clearly on the outside of the return package.
  4. Send Tracking Information: After shipping the return package, please send the return tracking number to our support email for tracking purposes.
  5. Inspection and Processing: We will inspect all returned items within 3 business days after receiving the package. We will notify you of the inspection result and proceed with refund or exchange accordingly.

3. Shipping Fees for Returns

  • Customer-initiated returns (change of mind, dislike, wrong selection): The return shipping cost shall be borne by you. Original shipping fees paid at checkout are non-refundable.
  • Our fault returns (defective products, wrong items, damaged upon arrival): We will cover the return shipping cost. We will provide a prepaid shipping label after your return request is approved.

4. Refund Rules

4.1 Full Refund

We will issue a full refund of the product price if:
  • The returned product meets all return requirements and passes our inspection
  • You receive defective goods, wrong items or goods damaged in transit due to our negligence

4.2 Partial Refund

If the returned product is found to have obvious man-made damage, missing original packaging or accessories after inspection, we will deduct corresponding fees and issue a partial refund, or reject the return application.

4.3 Refund Method and Processing Time

  • All approved refunds will be issued to the original payment method used when placing the order. We do not support refund to other accounts or third-party payment channels.
  • Refund initiation by our system takes 1-3 business days. The actual arrival time depends on your bank, card issuer or payment service provider, generally ranging from 5 to 10 business days. We are not responsible for delays caused by third-party financial institutions.

5. Exchange Service

We support product exchanges within the 30-day return period. If you need to exchange for another style, size or fragrance:
  1. Complete the return application process first.
  2. Indicate your preferred replacement product in the return request.
  3. If the new product has a price difference: You shall pay the extra amount for higher-priced items; we will refund the price difference for lower-priced items.
  4. Exchange shipping arrangement will be notified after inspection.

6. Damaged or Defective Goods Upon Receipt

If your products are damaged, broken or have manufacturing defects when you receive the package:
  • Please take clear photos of the outer package, inner products and damage details within 48 hours after delivery.
  • Send photos and your order number to our support email. We will verify the issue and arrange return, replacement or full refund free of charge.

7. Order Cancellation

  • You may cancel your order free of charge before the order is processed and shipped.
  • Once the order has been shipped, order cancellation is not available, and you need to follow the standard return process after receiving the goods.

8. Special Circumstances

We reserve the right to refuse return or refund requests for repeated malicious returns, fraudulent returns or violations of the above policy terms.

9. Contact for Return & Refund

For all return, exchange and refund related questions, please contact our support team:

Email: support@lakesideurbanstudio.us

Address: 2224 South Saratoga, Mesa, AZ 85202

Phone: +14806955168

Operating Hours: Monday - Friday: 9:00 AM – 5:00 PM (Eastern Time / ET), Saturday - Sunday: Closed

Requests submitted on weekends or holidays will be processed on the next business day.