Shipping Policy

Last Updated: May 30, 2026

This Shipping Policy governs all shipping, delivery, handling, delivery time, shipping fees and related regulations for orders placed on www.lakesideurbanstudio.us operated by Lakeside Urban Studio. By completing checkout and placing an order, you agree to all terms stated below.

1. Shipping Coverage

We currently provide shipping service to addresses within the United States, including all continental states, Alaska and Hawaii. At present, we do not support international shipping to overseas countries and regions. We only ship to valid physical street addresses; we do not deliver to PO Boxes, military restricted areas or remote inaccessible locations.

2. Order Processing Time

  • All orders will be processed, packed and arranged for shipment within 1 to 3 business days after successful payment confirmation.
  • Business days refer to Monday to Friday (Eastern Time), excluding weekends, U.S. federal public holidays and company official holidays. Orders placed on weekends or public holidays will be processed starting from the next business day.
  • During peak shopping seasons, large promotions or inventory shortages, order processing time may be slightly delayed, and we will notify you via email in advance.

3. Shipping Methods & Estimated Delivery Time

We cooperate with reliable U.S. local logistics carriers to provide standard shipping service:
  1. Standard Shipping
    • Estimated transit time: 3 – 7 business days after the order is shipped out
    • Total lead time: Order processing time + transit time
Please note that the estimated delivery time is for reference only. Actual delivery time may be affected by weather, logistics congestion, holiday rush, remote delivery areas and other uncontrollable factors.

4. Shipping Fees

Shipping fees are calculated automatically at checkout based on your shipping address, total weight and quantity of products:
  • Free shipping promotion: We will launch free shipping activities from time to time. The free shipping threshold and applicable scope shall be subject to the rules displayed on the website at the time of order.
  • Standard shipping fee: For orders that do not meet the free shipping requirement, the corresponding shipping cost will be displayed and charged before you complete payment.
  • Shipping fees are non-refundable under normal return circumstances, unless the return is caused by our errors such as wrong goods or defective products.

5. Order Tracking

  • After your order is shipped, you will receive a shipping confirmation email containing the carrier name and unique tracking number.
  • You can track the real-time delivery status of your package via the official website of the logistics carrier with the tracking number.
  • If you cannot receive the tracking email, please check your spam mailbox first, or contact our customer service to re-send the tracking information.

6. Delivery Rules & Responsibilities

6.1 Delivery Address

You are fully responsible for entering accurate and complete shipping address, recipient name, contact phone and postal code. We will not be liable for delivery failure, package loss or redelivery cost caused by incorrect, incomplete or invalid address information you provided. If you need to modify the delivery address, please contact us to make changes before the order is shipped. Address modification is not supported after shipment.

6.2 Package Sign-Off

Logistics carriers will deliver packages to your designated address. Most deliveries require recipient signature. If no one is available to sign for the package, the carrier may leave a delivery notice or arrange a second delivery. Repeated failed delivery may lead to package return, and the resulting cost shall be borne by the customer.

6.3 Lost or Stolen Packages

Once the logistics system shows that the package has been successfully delivered and signed for, we deem that the goods have been safely received by you. We will not take responsibility for package loss, damage or theft occurring after successful delivery. If your package is lost during transit before delivery, please contact us with the tracking number, and we will cooperate with the logistics company to file an investigation and claim.

7. Undeliverable & Returned Packages

If the package is returned to our warehouse due to wrong address, recipient refusal to accept, long-term unclaimed or other customer reasons:
  • You need to pay the additional reshipping fee if you require redelivery.
  • If you choose to cancel the order, we will refund the product amount after deducting the round-trip shipping cost and handling fee.

8. Shipping for Defective or Wrong Items

If we send wrong products or defective goods, we will arrange reshipment for you free of charge, or handle refund according to your choice, in accordance with our Return and Refund Policy.

9. Policy Revision

We reserve the right to adjust shipping methods, shipping fees and delivery rules according to business operation and logistics changes. Updated contents will be posted on this page, and the revised policy takes effect immediately after publication.

10. Shipping Inquiries

For questions about order shipment, tracking, delivery delay and related issues, please contact us:

Email: support@lakesideurbanstudio.us

Address: 2224 South Saratoga, Mesa, AZ 85202

Phone: +14806955168

Operating Hours: Monday - Friday: 9:00 AM – 5:00 PM (Eastern Time / ET), Saturday - Sunday: Closed